Please understand that we can only assist with issues directly related to the block explorer services. Before writing in, please be informed that:
- Pending Transaction ⏳
- We do not process transactions and are therefore unable to expedite, cancel or replace them. If you are having issues with pending transactions, please refer here.
- Ethereum Block Explorer 🔍
- Etherscan is an independent block explorer unrelated to other service providers (unless stated explicitly otherwise) and is therefore unable to provide a precise response for inquiries that are specific to other service providers.
- Knowledge Base 📚
- The links on the right might already have the answer to your inquiry. If they don't, perhaps one of the other articles in our Knowledge Base page does.
- Community Support 👋
- We will never ask for your private keys or passwords. NEVER send us these. While we try our best to respond in a timely manner, we often have a backlog of inquiries. Please do not spam us.
- Wallet / Exchange / Project related issues 🏦
- Kindly reach out to your wallet service provider, exchanges or project/contract owner for further support as they are in a better position to assist you on the issues related to and from their platforms.